44ck Privacy Policy — Your Information, Our Responsibility
Keeping your personal information safe is our highest priority. In this policy we clearly explain how information is collected and used.
This privacy policy ("Policy") applies to the 44ck platform and all related digital services. By using our services you agree to all terms of this policy. We are always committed to protecting your privacy.
What Information We Collect
Personally Identifiable Information
When you register on 44ck or use our services, we may collect the following information:
- Full name, date of birth, and national ID number (for age verification)
- Email address and mobile number
- bKash, Nagad, or Rocket number (for transactions)
- Address details (where applicable)
Usage and Activity Information
We also record information related to your activity on our platform:
- Login time, session duration, and IP address
- Gaming history, bet amounts, and results
- Deposit and withdrawal transaction details
- Navigation patterns and page visits on our platform
- Device information — operating system, browser version, screen resolution
Cookies and Technical Information
44ck uses cookies and similar technologies to improve your website experience. Through cookies we remember your preferences, maintain sessions, and monitor service performance. You can control cookies by changing your browser settings, though some services may be limited as a result.
Purpose of Using Information
Service Operation and Improvement
44ck uses the collected information for the following purposes:
- To create, verify, and manage accounts
- To process bets, gaming, and financial transactions
- To identify and verify users who are 21 years of age or older
- To provide customer support services
- To ensure platform security and fair play
- To detect fraud and irregular activity
Communication and Promotions
With your consent we may contact you for the following reasons:
- To send important notices and updates related to your account
- To inform you about bonus offers, tournaments, and promotional information
- To provide advice and alerts related to responsible gaming
You may opt out of receiving promotional messages at any time by contacting us.
Information Storage and Security
Security Measures
44ck has adopted industry-standard technical measures to ensure the security of your personal information:
- All data transfers are secured through SSL encryption technology
- Personal and financial information is stored in encrypted databases
- Firewalls and security monitoring systems are in place to prevent unauthorized access to the system
- Two-factor authentication is used to control account access
- All staff are trained in data protection and are bound by confidentiality agreements
Data Retention Period
Your personal information will be retained only for as long as necessary to provide services or as required to meet legal obligations. Even after an account is closed, certain information may be retained for a defined period for regulatory requirements and dispute resolution purposes.
Sharing Information with Third Parties
Sale of Information Prohibited
44ck never sells, rents, or transfers your personal information to third parties for marketing purposes. Our business model is built entirely on serving our users, not on data trading.
Limited Information Sharing
Information may be shared in the following limited circumstances:
- Payment processors: Necessary information is provided to complete transactions through bKash, Nagad, and Rocket
- Technology partners: Necessary information is shared with service providers for gaming software and platform operations
- Legal obligations: Based on lawful orders from courts or government authorities
- Fraud prevention: To investigate fraudulent activity in order to protect our users
All third parties operate under strict confidentiality agreements and may not use information beyond the stated purpose.
Your Rights
Right to Access Information
You may request to view any personal information we hold about you and to receive a copy of it. We will aim to respond within 30 days.
Right to Correct Information
If your account contains incorrect or incomplete information, you have the right to have it corrected. Contact us via live chat or email for assistance.
Right to Delete Information
In certain circumstances you may request deletion of your personal information. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You have the right to object to marketing communications and certain data processing. We respect your requests.
Right to Data Portability
You may request your information in a structured, machine-readable format where technically feasible.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily or permanently restricted.
Protection of Minors
Important Age Policy
44ck is strictly for users aged 21 and above. We do not intentionally collect any personal information from minors. Age verification is mandatory during account registration. If we suspect that information from a minor has been collected by mistake, we will immediately close that account and delete all related information.
International Data Transfers
Cross-Border Data Transfers
Our technical infrastructure may operate across servers located in different countries. Where your information is transferred outside Bangladesh, we ensure that:
- The destination country has adequate data protection laws or regulations in place
- The receiving party maintains standards equivalent to this privacy policy
- SSL encryption is applied to all transfers
Steps Taken in Case of a Security Breach
Response to a Data Breach
If a security breach occurs, 44ck will take the following steps:
- Conduct an internal investigation as quickly as possible after the incident is identified
- Notify affected users whose information was impacted as soon as possible
- Take immediate technical measures to prevent further damage
- Improve security systems to prevent such incidents in the future
If you notice any suspicious activity related to your account or information, please notify our support team immediately.
Responsible Gaming and Data Use
Using Information to Protect You
44ck is firmly committed to promoting responsible gaming. To this end we may analyze your activity data:
- To detect unusual gaming patterns and send cautionary messages
- To assist in managing self-set limits
- To provide the option to temporarily suspend or close an account if needed
To learn more about responsible gaming, please visit our Responsible Gaming page.
Policy Changes and Updates
Notice of Changes
44ck reserves the right to amend this privacy policy at any time. For significant changes we will notify you in the following ways:
- Sending a notice to your registered email address
- Displaying an update notice when you log in to the platform
- Changing the "Last Updated" date on this page of the website
Continued use of the platform after a revised policy is published will indicate that you have agreed to the new policy. We therefore recommend reviewing this page regularly.
Other Important Matters
Third-Party Services and Links
Our platform may include services from gaming software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These third-party services have their own privacy policies and 44ck is not responsible for their data management practices.
Related Policies
This privacy policy is consistent with our other policies. We recommend reading the following documents as well for a complete contractual understanding:
- Terms and Conditions — Overall terms for using our services
- Responsible Gaming Policy — Guidelines for safe gaming
- About Us — Introduction and mission of 44ck
Privacy Contact
Contact us for any questions, requests, or complaints related to the protection of your information.
Live Chat Support
Our Bengali-speaking support team is available seven days a week, 24 hours a day. Come to live chat for immediate help with any privacy-related matter.
Email Contact
Email us for formal requests related to exercising data rights or privacy matters.
[email protected]After receiving your privacy request we will aim to respond as quickly as possible. Complex requests may take a little longer and we will keep you informed in such cases.